Rental Terms

NO HIDDEN COSTS FOR ALL RENTALS

1. General

Tire and undercarriage damage is not covered by the insurance.
The lessee shall be liable without limitation for breaches of statutory provisions, particularly traffic and administrative offences, committed during the rental period.
Insurance does not cover collision damage caused by intentional acts, or when the driver is under the influence of alcohol, intoxicants or drugs, or when the vehicle is used for contraband or other illegal activities.
The vehicle is handed over with a specific amount of fuel and must be returned with the same quantity. If more fuel is left in the vehicle, no refund is provided.
Rental prices include 24% VAT and unlimited mileage (km).
There is an extra charge for additional driver(s).
Insurance does not cover damage to the inside of the vehicle such as cigarette burns, damage caused by pets, ruined seats, key damage or loss, scratches, or any other damage caused by improper use.

2. Our Price Includes

Full Insurance
Unlimited Mileage
24 hours a day road assistance all over Crete
Theft protection
New Models
Special prices
Contract in 4 languages
Baby Seat upon request
Free road map of Crete
NO HIDDEN COSTS

3. Subject of the Lease

The Lessor leases, delivers, and grants to the Lessee the use of the vehicle, along with its accessories and equipment, as described in the Appendix attached hereto, which constitutes an integral part of this Agreement.

4. Lessee

Upon collection of the vehicle, the Lessee is required to present to the Lessor the original copies of their identity card or passport, as well as their driver’s license. Citizens of countries outside the EU and not party to the Vienna Convention are required to hold an international driving permit in addition to their regular driver’s license.

5. Duration

The duration of this Agreement is specified in the Appendix. Upon expiration of the rental period and on the specific date stated in the Appendix, the Lessee is obliged to return the vehicle to the Lessor at the address indicated in the Appendix.
Cancellation of a reservation and refund of any amount already paid may only be made at least 72 hours prior to the scheduled start of the vehicle rental. Otherwise, any amount paid shall be non-refundable.

6. Payment Terms

The total agreed rental fee for the entire duration of the lease is specified in the Appendix and is payable by the Lessee prior to or upon delivery of the vehicle, either in cash, via bank transfer, or by credit card accepted by a cooperating bank in Greece or abroad. Payment shall be evidenced exclusively by a written and signed receipt issued by the Lessor or by the relevant bank transaction record, to the exclusion of any other means of proof, including sworn testimony.

The daily rental fee covers only those services explicitly listed in the Appendix, as well as:

Driver’s insurance up to 5.000€ (only in the event of death or total/partial disability, excluding hospitalization costs, etc.)
Personal accident insurance, subject to the terms and conditions of the relevant agreement between the Lessor and the insurance company
Passenger and third-party bodily injury insurance up to 1.300,000€ per person
Property damage insurance (subject to the exclusions stated in this agreement)
Fire insurance
Theft insurance, provided the vehicle is used in full compliance with the rental terms and the provisions of this Agreement.

Additionally, 24-hour roadside assistance is included, in accordance with the terms and conditions of the relevant agreement between the Lessor and the roadside assistance provider.

Replacement of the vehicle within 24 hours with another available vehicle (regardless of class or engine size) in the event of mechanical failure or accident, until the original vehicle is repaired, is at the sole discretion of the Lessor and is subject to the Lessee’s liability for the damage or accident.

In the event of late payment of the agreed rental fee or any additional charges, fees, or expenses provided for in this Agreement—regardless of the Lessee's fault—the Lessee shall be liable to pay the Lessor statutory default interest for each day of delay, calculated from the first day of delay until full payment is made to the Lessor.

The rental fee includes only those elements explicitly listed in the corresponding section of the Appendix.
The daily rental fee does not include any amounts or expenses not expressly stated in the Appendix or the relevant insurance agreement. These costs are the sole responsibility of the Lessee and relate to the use of the vehicle.

By way of example and not limitation, the rental fee does not include the following:

Fuel costs
Fines for violations of the Traffic Code or any applicable regulations, or any administrative penalties (borne by the Lessee)
Toll fees and related expenses
Third-party property or bodily damage insurance (beyond the coverage explicitly stated)
Personal insurance for the driver and passengers
Coverage for own vehicle damages
Replacement of tires due to misuse of the vehicle (fully borne by the Lessee)

In the event that the Lessor pays, on behalf of the Lessee, the whole or part of the above-mentioned costs, the Lessor shall invoice the Lessee for those amounts, and the Lessee shall be obliged to reimburse the Lessor on the same day the payment was made by the Lessor.

Rental prices include 24% VAT and unlimited mileage (km).
There is an extra charge for additional driver(s).

7. Delivery and Return of the Vehicle

The vehicle has been delivered today, upon the signing of this Agreement, by the Lessor to the Lessee in excellent condition and free from any actual or legal defect that would render it unsuitable for the use intended by the Lessee. The Lessee has carefully inspected the vehicle, found it fully satisfactory, and has accepted it unconditionally.

The Lessee is obliged to return the vehicle to the Lessor together with the registration documents and all related papers, in the same condition as received and with the same fuel level as at the time of delivery by the Lessor. The return must take place at the exact time and location specified in the Appendix.

No refund shall be given if, upon return, the vehicle has more fuel than it had at the time of delivery.

In the event of any delay in returning the vehicle without prior notice to the Lessor, the Lessor has the right to immediately initiate legal proceedings to recover the vehicle. In such a case, the vehicle may be considered stolen or unlawfully retained, and uninsured.

In any case, the Lessee shall be liable to pay the additional daily rental fee corresponding to the days of delayed return, noting that the minimum chargeable period is 24 hours (1 day) unless otherwise agreed in writing between the parties.

Furthermore, in such a case, the Lessor reserves the right to claim compensation for any losses incurred, including loss of use of the vehicle and any resulting operational disruption to the Lessor's scheduled rental services.

8. Terms of Use

The vehicle may be used exclusively and only by the authorized drivers, whose details are specified in the relevant section of the Appendix.
The Lessee and all authorized drivers are required to exercise due care in the use of the vehicle, take all necessary precautions, and ensure the proper and normal operation of the vehicle. Any repairs or modifications to the vehicle by the Lessee, authorized drivers, or any third party are strictly prohibited without the prior written approval of the Lessor.

The vehicle is strictly prohibited from being used:

To transport persons or goods for hire or reward.
For participation in speed races or competitions.
For subleasing or renting to third parties.
To transport heavy luggage or objects, flammable materials, dirty or foul-smelling items, narcotics, weapons, or any other items whose possession or transport is prohibited by law, or that may pose any risk to the safety of the vehicle, its occupants, or third parties.
Outside the territory of Greece without the prior written approval of the Lessor.
If the driver is under the influence of alcohol, hallucinogens, drugs, barbiturates, or any other substances that impair driving ability or perception, or is otherwise in a condition of reduced driving capacity.
In violation of any traffic, customs, or other applicable regulations.
As an instrument for committing any criminal or unlawful act, among others.

In all cases, the Lessee is obliged to make proper use of the vehicle, to follow the operating instructions provided by the Lessor at the time of delivery, to regularly inspect the vehicle, and to take all reasonable and necessary measures for its safe and proper functioning. The Lessee must also ensure the vehicle is properly locked and secured, using all available safety systems, and take all necessary precautions to prevent theft or damage to the vehicle for any reason.

Any repairs or alterations to the vehicle by the Lessee or any third party, for any reason, are prohibited without the prior written consent of the Lessor.

9. Accidents

In the event of an accident or any other incident (such as fire, theft, loss, etc.), the Lessee and/or the authorized driver is required to follow the procedure below within 24 hours:

Immediately contact the Lessor by telephone or any other available means.
Record the full names and addresses of eyewitnesses, as well as of any persons involved in the incident.
Do not acknowledge or accept any claims or liability on behalf of third parties.
Notify the police authorities.
Collect any relevant information from all involved third parties, as well as any supporting documents or evidence (e.g., photographs), and submit them to the Lessor.
Complete and sign a relevant accident or incident report.

10. Violations and Fines

In the event that a fine is imposed (e.g., for illegal parking, running a red light or stop sign, speeding, etc.) and/or any administrative violation is recorded by the competent authorities against the Lessee, the Lessee is obliged to inform the Lessor at the time of returning the vehicle, and in any case, within 24 hours from the time the offense was recorded by the authorities or the fine/penalty was issued.

The Lessee must provide all relevant accurate and truthful information and cooperate fully with the Lessor in all necessary procedures for the Lessor’s or liable party’s release from responsibility.

Should the Lessee fail to take the required actions within the specified timeframe, they shall be fully liable for compensating the Lessor for any direct and consequential damages, as well as for any additional charges or losses the Lessor may incur as a result of such omission.

If, for any reason, the Lessor is charged on behalf of the Lessee for all or part of the above-mentioned expenses, the Lessor shall invoice the Lessee accordingly, and the Lessee shall be obliged to reimburse the Lessor on the same day the charges are incurred.

11. Loss or Damage

If the vehicle suffers any damage, malfunction, or loss during the rental period, the Lessee is obligated—regardless of fault—to immediately and without objection pay the Lessor an amount equal to the cost of repairs, based on the estimate provided by a repair shop of the Lessor’s choosing. In the case of total loss of the vehicle, the Lessee shall pay an amount equal to the current market sale value of the vehicle, plus applicable taxes and the cost of license plates, as compensation for the complete loss of use of the vehicle.

The above obligations do not apply in the following exceptional cases:

Theft of the vehicle, provided that the Lessee has fully complied with all terms of this Agreement and applicable laws;
Damage or malfunction that occurred despite full compliance by the Lessee with this Agreement, applicable laws, and the Road Traffic Code (K.O.K.).

In the event of loss of the vehicle’s keys, regardless of the cause, the Lessee is required to immediately notify the Lessor, who will arrange for a replacement key to be sent. The Lessee must not attempt to start or operate the vehicle. The cost of a new key shall be borne by the Lessee, based on the official receipt issued by the authorized car dealership that produces the new key.

If the keys are accidentally locked inside the vehicle, regardless of the reason, the Lessee must immediately notify the Lessor, who will either send a spare key or arrange for a locksmith to open the vehicle. The full cost of sending the key and/or locksmith services shall be the sole responsibility of the Lessee, based on the relevant receipt.

12. Insurance Coverage

The insurance coverage is specified and governed by the terms of the insurance policy entered into with the insurance company for the vehicle. The Lessee – driver of the vehicle is exempted from liability for damages to the vehicle caused by fire and material damages caused by an uninsured vehicle, while being insured for third-party liability for death or bodily injury to third parties and passengers.

The provided insurance coverage is valid on the condition that the vehicle is used in full compliance with the terms and provisions of this Agreement. Otherwise, the Lessee shall bear full and exclusive responsibility for the repair of any damage incurred and shall have no claims whatsoever against the Lessor.

The Lessee’s liability for vehicle damage may be limited or waived, provided that the Road Traffic Code (K.O.K.) is not violated and that specific daily amounts are paid based on a minimum charge per vehicle category according to the daily rental fee stipulated in the initial contract.

In any case, the insurance coverage does not cover, by way of example but not limited to:

Damage to the underside of the vehicle if driven off the paved road or on unpaved roads or areas;
Any loss or damage to luggage and personal belongings, for which the Lessor bears no responsibility;
Damage and wear to the vehicle’s interior;
Any damage or deterioration occurring during transportation of the vehicle by ship, train, or other means, as well as malicious acts or riots;
In all cases, if it is found that the driver was under the influence of alcohol or narcotics;
Accidents caused by drivers not declared in this Agreement;
Accidents for which the Lessee failed to immediately notify the Lessor and submit the relevant accident report, regardless of fault.

The Lessor shall collect any amounts paid by insurance companies pursuant to the relevant insurance contracts in case of any insured risk. The Lessee is obliged to notify the Lessor in writing no later than 12 hours after the occurrence of any insured event, regardless of liability.

If the Lessee fails to timely notify the Lessor of the occurrence of such an event, the above insurance coverage shall not apply, the Lessor shall bear no liability, and the Lessor reserves the right to claim reimbursement from the Lessee for any amounts that the Lessor may be required to pay for any reason related to the specific insured event, including any other damage suffered by the Lessor due to its statutory objective liability for the vehicle involved in the accident or incident.

13. Exemption from Liability

The Lessor shall be liable only in cases of willful misconduct or gross negligence. In all other cases (including slight negligence, fortuitous events, or force majeure), the Lessor shall bear no liability whatsoever, and no claim may be asserted against the Lessor.

14. Breach of Lease Terms

In any case where the Lessee or the authorized drivers violate or attempt to violate any of their obligations under this agreement, or where the information and other details provided to the Lessor are inaccurate, the Lessor shall have the absolute right, at its sole discretion, either to remain bound by this agreement and demand full compensation for any actual or consequential damages incurred, or to terminate this agreement. In the event of termination, the Lessor shall be entitled to exercise all rights arising from ownership and possession.
The Lessee shall have the right to unilaterally terminate this lease agreement prior to the expiration of the agreed term, provided that all obligations under this agreement have been duly fulfilled.

15. No Waiver

The failure or delay by either party to exercise any of their rights under this agreement shall not constitute, nor be deemed to constitute, a waiver of such rights.

16. Personal Data

The Lessor, as the Data Controller, collects, processes, and retains the personal data of the Lessee provided herein, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable national legislation. The processing of the data is carried out exclusively for purposes related to the execution of the rental agreement, the fulfillment of the Lessor’s legal obligations, and the safeguarding of legitimate interests, such as claims management or fraud prevention.

The Lessee has the right to access, rectify, erase, restrict the processing of, object to, and request portability of their data, pursuant to Articles 15 through 22 of the GDPR. To exercise these rights, the Lessee may contact the Lessor using the contact details provided herein.

17. Jurisdiction

Any dispute arising from this agreement shall fall under the exclusive jurisdiction of the Courts of Heraklion.

The Lessee declares that they have read, understood, agreed to, and fully and unconditionally accept the terms of the lease contained herein as well as in the Annex.